Clarity

Problem, then the work, then the outcome. In that order.

Launched Solution developer · 2026

IT support and asset portal.

One place for every IT request and every company device, so nothing gets lost in chat and nothing goes missing quietly.

The IT dashboard: open and unassigned requests, average time to resolve, a request queue and a chart of requests from the last 30 days.

  1. 01The problem

    IT support and IT assets ran informally. Nobody had a shared record of who had which laptop, requests got lost in chat, and there was no trail when a device went missing or a fix took a week.

    Most requests were walk-ups, so the work the IT team did all day never showed up anywhere, least of all in reports.

  2. 02What I did

    I designed and built it on one principle: every piece of IT work becomes a record, and making that record takes less effort than skipping it.

    Staff sign in with their existing Microsoft work account: no new password, and leavers lose access automatically. IT can log a walk-up in about 15 seconds. Every device gets a permanent ID and a printed QR label, and scanning it opens a page to report a problem with that device. Handovers are confirmed by the person receiving the device, warranties raise their own warnings, and every change lands in an audit log nobody can edit.

  3. 03The outcome

    It's live and used across the company's sites. Requests, devices and handovers are now on record, with reports, Excel exports and a Monday summary email for the IT team.

    Interns and service-year staff get an access end date, and IT is reminded a week before to recover their devices.

The device register: every laptop, monitor, phone and printer with its ID, serial, who has it, location, status, handover and warranty.

The device register. Permanent IDs, who has what, and warranty warnings before they expire.

The Log a request form: who it's for, how it came in (walk-up, phone call, WhatsApp, email), category, device, priority and how it was handled.

Log a request. Built for walk-ups: a few taps, and it can be saved as already fixed.

A staff member's home page: report an issue, confirm whether a fix held, and see their open requests and devices.

What staff see. Report an issue, say whether the fix held, and see their own devices.

Shown with sample data.